Category: Me Thinks


Food for Thought

Two hundred years ago the average age of companies was measured in generations. The average age of companies today is running at 30 years, and futurists predict that within the next 20 years the average age of companies will be just 5 years. These statistics carry profound ramifications for each one of us because the working life of the average individual is 50 years!

For the first time in modern business history, each of us is being forced to face up to the reality that we are, in effect, in business for ourselves. Although we sell time, the value placed upon the time we sell is determined by the quality of our product – our knowledge! The more effective we are at applying our knowledge, the higher the value the market will place on our time!

The quality of your knowledge product though is not, in isolation, sufficient because your potential customers are all companies and these are, by their very nature, made up of teams of people – teams of people with diversified knowledge and skills. Therefore, the true measure of how valuable your product is relates directly to how effective you are at delivering direct results through making meaningful contributions to the team within which you operate.

From an age where we were told what to do, and we did it, we have moved into an environment where we often have to assess for ourselves what needs to be done – and then we have to figure out what we are best at doing in order to make the contribution that needs to be made. This reality means that we have to take responsibility for ourselves and pay careful attention to compiling, and continuously revising, our personal business plan. No company will, today, plan your career – you have to do that for yourself!

This is where the true challenge lies, because to plan our lives, to formulate our business plan, we have to have clarity as to who we are – we have to understand ourselves. Sure, we all want to be happy, healthy, and loved, but our minds are so turbulent and our bodies under such stress as a result, that we fail to pay attention to that one part of our being that acts as the cement for everything else and helps us identify our purpose and direction in life – our soul.

The first step in understanding yourself is to understand the connectivity between the three aspects of who you are – your body, your mind, and your soul:

  • Your Body is the collection of molecules that enables you to experience the world. It includes the sensory equipment that connects you to your environment (hearing, feeling, seeing, tasting and smelling) and the motor system that enables you to act (your vocal apparatus, hands and feet). Each day your sensory experiences are influenced by the ever-changing chemistry and electricity of your nervous system, which in turn influences every cell and organ in your body. In this way, your experiences affect you biologically.
  • Your Mind is a field of thoughts, engaging in a continuous conversation about what has happened, what is happening and what might happen to you. In response to your perpetual experiences you form opinions, discriminations, evaluations and judgements, coloured by emotional reactions. Your thoughts, memories, desires and feelings are various expressions of your mind.
  • Your Soul is the silent witness to your mind and body. Your body is changing – look at a photograph of yourself from ten years ago and see how different it is to what you look like today. Your mind is changing – your beliefs about yourself and the world are different today compared to earlier times in your life. Quietly your soul observes all this, providing continuity to your identity and providing you with the stability you need to maintain balance.

When your observing soul, thought-generating mind and physical body are aligned, you are most likely to translate your intentions into choices that result in the outcome you desire. It is a decision from the soul that allows you to move through the door of change in such a way that you have absolutely no intention of retreating. This resolve we know as commitment – a commitment to ourselves!

In order to take responsibility for your life and career you have to make a commitment to yourself to do so. Commitment though, implies action – action that has to be practiced continuously. Through this continuously practiced action you form good habits that put you on autopilot in controlling your life. There are, however, three guiding principles you will have to adopt:

1. What you think, you become. Deep in your soul you suspect that you have not yet realised your full potential and are worthy of a lot more. You have to be honest with yourself and get your mind to start analysing these suspicions because it is the conscious mind that will release your free will and enable you to start writing a better ‘next chapter’ in spite of everything that has happened in your life to date. The primary requirement, however, is that you have to be willing to do things differently in order to realise different outcomes.

2. Release Your Past. We all have issues we have to deal with but spending years of time and energy trying to get to the bottom of the ‘problem’ that caused the issue in the first place is not the most successful strategy. It is possible to clearly understand why you are unhappy, but still not be happier. It is possible to know why you have made bad choices in the past, but this knowledge may not enable you to make better ones today. The most important principle is to let go of the past and commit to change. For our lives to change, we have to change!

3. Unlearning. Most people live their lives as conditioned as Pavlovian dogs, reacting in predictable ways to the situations, circumstances and people they encounter. Because there is security in doing the same things over and over, people stay in relationships that are not good for them, hold onto jobs that allow limited scope for self-expression and maintain daily routines that numb them to the opportunities that unfold around them all the time. Whether you like it or not, you are a creature of habit and if you are not getting what you want out of life you had better start identifying, and releasing, inhibiting habits! In their place form habits that will form you into the person you have always known you could be!

It is action that will take you where you want to go in life – not affirmations. Successful people do not continuously tell themselves "I am a powerful person!" – they prove their worth to themselves by taking action.

The challenge is here and now. You have no choice other than to take control of your life and career because nobody else is going to do it for you – they are just as confused as you are! Determine what knowledge you need to acquire, find out how and where to acquire it, go out and acquire it, and then apply it! Make yourself into the best product you can be in your specific field of expertise!

Coaching Tip:
Make the commitment now to…

– Determine what knowledge you need.

– Go all out to build that new knowledge

– Be true to yourself by applying the newfound knowledge!

Remember that internal misjudgments are six times more likely to cause business failure than external factors. Success in business, as in life, is all about getting the fundamentals right … and the actions you take!

Makes you think, doesn’t it!

With Smiles,

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ääRÐëë

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Why I hate Religion

What if I told you, Jesus came to abolish religion?

What if I told you getting you to vote republican, really wasn’t his mission?

Because republican doesn’t automatically mean Christian,

And just because you call some people blind, doesn’t automatically give you vision.

If religion is so great, why has it started so many wars?

Why does it build huge churches, but fails to feed the poor?

Tells single moms God doesn’t love them if they’ve ever been divorced

Yet God in the Old Testament actually calls the religious people whores

Religion preaches grace, but another thing they practice,

Tend to ridicule Gods people, they did it to John the Baptist,

Cant fix their problems, so they try to mask it,

Not realizing that’s just like sprayin perfume on a casket

Because the problem with religion is that it never gets to the core,

It’s just behavior modification, like a long list of chores.

Let’s dress up the outside, make things look nice and neat,

Its funny that’s what they do to mummies, while the corpse rots underneath,

Now I ain’t judging I’m just saying be careful of putting on a fake look,

Because there’s a problem if people only know that you’re a Christian by that little section on your facebook

In every other aspect of life you know that logics unworthy

Its like saying you play for the lakers just because you bought a jersey

But see I played this game too; no one seemed to be on to me,

I was acting like church kid, while addicted to pornography.

I’d go to church on Sunday, but on saturday getting faded,

Acting as if I was simply created to have sex and get wasted.

Spend my whole life putting on this façade of neatness,

But now that I know Jesus, I boast in my weakness.

If grace is water, then the church should be an ocean,

Cuz its not a museum for good people, it’s a hospital for the broken

I no longer have to hide my failures I don’t have to hide my sin,

Because my salvation doesn’t depend on me, it depends on him.

because when I was Gods enemy and certainly not a fan,

God looked down on me and said, “I want that man!”

Which is so different from religious people, and why Jesus called em fools

Don’t you see hes so much better than just following some rules?

Now let me clarify, I love the church, I love the bible, and I believe in sin

But my question, is if Jesus were here today, would your church let Him in?

Remember He was called a drunkard and a glutton by “religious men”

The Son of God not supported self-righteousness, not now, not then.

Now back to the topic, one thing I think is vital to mention,

How Jesus and religion are on opposite spectrums,

One is the work of God one is a man made invention,

One is the cure and one is the infection.

Because Religion says do, Jesus says done.

Religion says slave, Jesus says son,

Religion puts you in shackles but Jesus sets you free.

Religion makes you blind, but Jesus lets you see.

This is what makes religion and Jesus two different clans,

Religion is man searching for God, but Christianity is God searching for man.

Which is why salvation is freely mine, forgiveness is my own,

Not based on my efforts, but Christ’s obedience alone.

Because he took the crown of thorns, and blood that dripped down his face

He took what we all deserved, that’s why we call it grace.

While being murdered he yelled “father forgive them, they know not what they do”,

Because when he was dangling on that cross, he was thinking of you

He paid for all your sin, and then buried it in the tomb,

Which is why im kneeling at the cross now saying come on there’s room

So know I hate religion, in fact I literally resent it,

Because when Jesus cried It is finished, I believe He meant it.

Few years ago I used to work for Microsoft Windows support, and one of my responsibilities as a Tech lead was to barge into live tech calls. It was my duty to ensure that our support engineers delivered quality support to Microsoft customers, and groom tech support engineers in their technical and customer handling skills. In Windows process support engineers who met the quality goals were paid very handsome incentives for their efforts. An important metric was AHT or the Average Handling time, which was the time taken to resolve the issue, and other important ones being the resolution rate and first-contact resolution.

I was assigned to a relatively new team, which had average performers, except one smart individual; who I was told had consecutively been the star performer for 2 months. I was very happy to see his score card which was neat, with very impressive numbers. As a veteran I knew that an engineer with high first contact resolution scores will usually take longer on a call and vice versa. I also knew that to bag incentives, handling time had to be kept below 45mins on an average, and it was really difficult to do so. The team manager was very happy with this guy and wanted me to train all the other team members to perform in a similar fashion. This was quite a challenge and I started monitoring the calls for the entire team, most of them were average, there were a few good guys too, and like most techies they loved to solve problems. No one cared to look at their watch while working and needless to say their AHT suffered, but the customers were satisfied with them. All were trying hard to get the metrics right, in order to bag the coveted Key Contributor rank, all except Arun, he did it with ease and something didn’t seem right.

I barged into his call and observed him from a distance, a stop timer was running on his screen, and he was going easy with the customer, who was having a problem with his internet connectivity. I knew this might need a winsock fix which takes 30mins. His timer flashed 16mins, and he was making small talk, and the customer seemed to be cheerful, after using a quick method to reinstall DUN, he informed the customer that he would need to have an updated version of AOL dialer and he would conf with AOL tech support. The timer flashed 38mins, 3mins later the call ended. I must say he had very good customer handling skills which explains why his surveys come out well. Ideally following the linear and logical troubleshooting method this issue would have been resolved by us in a little over an hour, instead our star performer passed the buck!

In the coming weeks I monitored his calls closely and concluded that he had a very good understanding of how to take calls in a manner by which his scores are the best. Needless to say, he failed the tech monitors, and in spite of my coaching continued his malicious practices. The next month he received 3 very dissatisfied customer surveys, and his rank plummeted to Needs Improvement from key contributor. When the manager was informed about his modus operandi, he was shocked. The team members who felt inferior to him, performed better with more dedication. Arun was issued a cumulative action plan, which essentially means that if he does not improve his
scores in 2 weeks, he will be fired; later Arun was fired for integrity issues.

"Never hire anyone who will work for money alone." A good team has people who have a sparkle in their eyes, those who love work, and those who love to serve. Hire those who will throw away their watches while working. Business is managed successfully by good and committed employees and it takes much more than money to have good and committed employees.

~RahulDev

Disclaimer: All characters appearing in this work are real. Any resemblance to fictitious persons, living or dead, is purely intentional.

What you think, Manifests! Please think Positive thoughts.

Quote

"The secret impresses no one. What you use it for is everything." ~RD

Thought

Love you all,

ääRÐëë

“For milleniums we have looked for him, for centuries we have talked.

My soul will not rest in peace, till on earth he freely walks.”

"For milleniums we have looked for him,

for centuries we have talked.

my soul will not rest in peace,

till on earth he freely walks."

Love you all,

ääRÐëë

"Dance has a Rhythm,

Music have notes.

Dance is to the body,

what grass is to the goats"

Love you all,

ääRÐëë

"Coffee is a boon,

think of its smell;

what it awakens,

only time can tell."

Love you all,

ääRÐëë

"Life is river,

the flow tells its tale.

Mind is an ocean,

the thoughts are its waves."

Love you all,

ääRÐëë